Something not working?
Let’s start there.

You do not need a technical diagnosis before contacting us. A clear description of the symptoms is a useful starting point: what is affected, when it began and whether the problem is constant or intermittent.

Tell us the property location, manufacturer and model if known, and whether the equipment was installed by Matters. Include any error messages and useful photographs. For a business, let us know how the issue affects the premises and who can arrange access.

Discuss maintenance and ongoing support for your property’s installations. Tell us which systems are involved, their age if known, any existing service arrangements and the checks or work you want to plan.

For commercial premises, share operating hours, access arrangements and the people responsible for the building. We can discuss a scope that considers the equipment and the way the premises are used.

The work, timing and any ongoing support arrangements are agreed with you for the relevant systems and requirements.

You may have moved into a home with a smart system, taken over a business premises or inherited equipment without a clear handover. We welcome enquiries about installations fitted by other companies as well as our own.

Send the manufacturer and model if known, any documentation you have, and a description of what you want to understand or change. Tell us whether you can access the controls and whether there is an existing installer or service arrangement.

We can consider the equipment and discuss the scope before confirming the work.

An upgrade starts with what you have and how your needs have changed. You may want better Wi-Fi, different controls, additional cameras, new lighting or equipment that works better with the rest of the property.

Tell us what you would like to achieve, which parts of the installation you want to retain and any wider building work being planned. We can discuss the options and interfaces before the scope is agreed.